Phil crosby introduced the philosophy of Zero defects.
Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRTFT). He would also include four major principles:
quality is conformance to requirements
the management system is prevention
the performance standard is zero defects
the measurement system is the cost of quality
Crosby's prescription for quality improvement was a 14 step program. His belief was that a company that established a quality program will see savings more than pay off the cost of the quality program ("quality is free").
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Submitted by xuntong4 on May 17, 2012 - 5:10am.Phil crosby introduced the philosophy of Zero defects.
Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRTFT). He would also include four major principles:
Crosby's prescription for quality improvement was a 14 step program. His belief was that a company that established a quality program will see savings more than pay off the cost of the quality program ("quality is free").
Souce: Wikipedia
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Submitted by admin on May 10, 2007 - 5:29pm.If you want more information on any topic, just use the SEARCH box on top left. For eg: if you search for Crosby, it will pull up articles or links that will give you more information.
Searching for information is very powerful feature of this website.
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Submitted by admin on May 10, 2007 - 5:32pm.