CSTE -- 3. Test Management

3. Test Management

1. Test Management
1. Test Objectives - Establishment of test related quality objectives and goals for the enterprise, organization, and project.
2. Test Competency - Establishing the organization’s competency goals.
3. Test Performance - Monitoring test performance for adherence to the plan, schedule and budget, and reallocating resources as required averting undesirable trends.
4. Test Technology - Maintaining organizational awareness of, and competency with, emerging software and testing technologies.
5. Staffing - Acquiring, training, and retaining a competent test staff.
6. Management of Staff - Keeping staff appropriately informed, and effectively utilizing the test staff.
2. Giving Information
1. Audience Evaluation - Evaluating the audience needs and developing appropriate presentation materials, which are accurate, complete, and adequate for the subject information.
2. Effective Presentation - Providing information, or teaching, in a manner that transfers understanding and is appropriate to the audience and subject information.
3. Written Correspondence - Providing written confirmation and explanation of defects found. Being able to describe on paper a sequence of events to reproduce the defect. The ability to record keystrokes or procedures. The ability to analyze information, so that all pertinent information is recorded and communicated to the proper person.
4. Oral Delivery - The ability to communicate problems and/or defects in a non-offensive manner that will not incite ill feelings or defensiveness on the part of the developers. The ability to articulate a sequence of events in an organized and understandable manner. Includes effective participation in team activities.
3. Receiving Information
1. Effective Listening - Actively listening to what is said; asking for clarification when needed, and providing feedback statements to acknowledge you’re understanding; documenting conclusions.
2. Interviewing - Developing and asking questions for the purpose of collecting data for analysis or evaluation; includes documenting conclusions.
3. Analyzing - Determining how to use the information received.
4. Personal Effectiveness
1. Negotiation - Working together with one or more parties to develop options that will satisfy all parties.
2. Conflict Resolution - Bringing a situation into focus and satisfactorily concluding a disagreement or difference of opinion between parties.
3. Influence and Motivation - Using techniques and methods in order to invoke a desired effect on another person. Influencing others to act in a certain goal-oriented activity.
4. Judgment - Applying beliefs, standards, guidelines, policies, procedures, and values to a decision in a specific set of circumstances.
5. Facilitation - Helping a group achieve its goals by providing objective guidance.
5. Continuing Professional Education
1. Identification of Training Needs - Determining the individuals for whom additional proficiency is needed to perform the testing process.
2. Behavior Change Techniques - Encouraging and inducing change and modification in the behavior of people.
6. Leadership
1. Meeting Chairing - Organizing and conducting meetings to provide maximum productivity over the shortest time period.
2. Facilitation - Helping the progress of an event or activity. Formal facilitation includes well-defined roles, an objective facilitator, a structured meeting, and decision-making by consensus, and defined goals to be achieved.
3. Team Building - Aiding a group in defining a common goal and working together to improve team effectiveness.
4. Process Definition - Creating or adapting a documented testing process.
7. Recognition - Recognition is showing appreciation to individuals and teams for work accomplished. This also means publicly giving credit where due and promoting other’s credibility.
8. NetworkingNetworking is participating in outside activities and organizations that foster quality attitudes and goals, and helping to develop standards, tools, and methodologies in support of quality functions. (I.e., local QAI chapters, etc.)
9. Code of Ethics - Code of Ethics is adhering to the CSTE Code of Ethics.