• ISO Resources and Q&A

Six Sigma Benchmarking will identify and present to members opportunities to participate in Benchmarking studies on various topics addressing issues of importance to the "six sigma" discipline.

Six Sigma - Achieving Six Sigma Results via free articles,quality glossary;links,freeware programme downloads;online sigma metric calculator and discussion forums

Seven common tools used to understand what is happening in a system-Histograms,Flow Charts,Scatter Diagrams,Pareto Charts,Cause-and-effect Diagrams,Check Sheets and Control Charts

Details all necessary information on Metrics,which can be used to define quality goals.Also,list of software metrics sites on the web.

A good article on ACID feature of databases.

American society for quality

This site is dedicated resource for product test automation developers.

Benchmark Factory-Database Performance and Scalability Testing

Great article for benchmarking information. It has a good overview, benchmarking steps etc. That can be used for subjective answers/

A benchmarking study to learn how leading organizations define excellent customer service and achieve the high levels of service to new customers that lead to their retention. From APQC.

Key Practices of the Capability Maturity Model, Version 1.1 and an abridged version of KPAs. CMM in brief.

Link to the Contents of CBOK and suggested readings & reference materials. Try getting them from Library first .

This site has wealth or articles on Software Testing. A great resource for CSTE folks too.

Part of project by Dr Kaner to provide effective, grounded, timely materials to support the teaching and self-study of software testing, software reliability, and quality-related software metrics,to improve the education of Software Testers.

This site describes the policies and procedures that you need to understand and use in order to seek certification within the information technology quality assurance field.Individuals are urged to visit this page throughout their application, examination, certification, and on-going recertification process to check on updated procedures and forms.

Essential for those those gearing up for CMMI Implementation.

Documents and Checklists for a Software Process Framework for CMM.

Has a usable set of organizational process assets in accordance with the goals and practices of the Capability Maturity Model® Integration (CMMI®) Organizational Process Definition (OPD) Process Area (PA).

Comprehensive resource on CMMI.

This website has all the process category and process areas for Continous model of CMMI. A great source for Reference.

Precise inforamtion about tools, quality principles, CMM, etc. Pages created by Gregory Bowen.

MBoK - Configuration Management Body of Knowledge

Configuration Management community

Paper by V Kasi Viswanathan

This paper deals in-detail about the various costs-incurred that forms part of the total quality cost,  their importance, elements, representation and benefits. Determining and analyzing the quality
costs helps in overall process improvement and better decision-making. The various kinds of  metrics that are collected to ascertain the quality cost and relating the testing metrics in to cost
data are also discussed. Quality cost can be compared with the overall project cost or their share as percentage in profits. The Return On Investment on quality initiatives are derived by analyzing
the quality costs. Quality costing proves to be a quantitative way to determine the process maturity.

Guide for Salary Comparison in QA

List of current active CSQA certificants

List of current active CSTE certificants

CSQA Sample Question set with answers

CSQA Sample Questions bank with answers

Blog with CSQA study notes

List of current active CSTE certificants

Sample quiz A . For Groupname or Username use: CSTE and for Password use: password. You take the quiz and the answers are returned to you after you finish.

Sample quiz B .For Groupname or Username use: CSTE and for Password use: password. You take the quiz and the answers are returned to you after you finish.

CSTE Study materials and tests

Another great article on QFD. This article explains a lot in detail and about the 4 phases of QFD. Make a note of important points here to prepare for your subjective answers.

A focal point for sharing resources, discussions, learning, and research on[b]the Deming Philosophy[/b].

Good Article that will help you in your subjective answers

The W. Edwards Deming InstituteA,Ar

Driving Product Improvements through Customer Surveys: A Case Study

Uliyana Markova

Read this article & check the attached image to get a quick and easy overview of QFD ( Quality Function Deployment)

Chapters on Communiction 1 THE NEED FOR BETTER LISTENING 2 FALLACIES ABOUT LISTENING 3 THE PROCESS OF LISTENING 4 TYPES OF LISTENING 5 HOW TO BE AN EFFECTIVE LISTENER

Focused Performance is a web resource dedicated to enhancing the ability of individuals and organizations to achieve more of their goals by finding and unleashing hidden capabilities and wasted capacity in their current systems and by developing coherent strategies to grow those systems for the future.

Some articles of interest here maybe.
Beyond the Fishbone- Root Cause Analysis for Complex Systems

Free Book - Principles for Evaluating the Quality Attributes of a Software Architecture

Free online ISO 9001 certification course. On completion of this course, you will be able to download your certificate of completion.

Free online course on "Introduction to Six Sigma". On completion of course and assignments you can download your Certificate of Achievement.

Fundamentals of Function Point Analysis

Easy to use FP Calculator.

eXample Consulting Group is pleased to announce the launch of a new "GLOBAL LEAN SIX SIGMA EXCELLENCE" online forum for the benefit of the professional community.

The core objectives of this forum are:
•    Link industry professionals, Six Sigma and Lean practitioners across the globe
•    Enable excellence aspirants to get appropriately initiated into Six Sigma
•    Enable practitioners to sharpen their process improvement competencies based on Six Sigma and associated frameworks

Informational Hotlist for Software Process Improvement,SQA,ISO 9000-3,SEI CMM,SPICE,etc

Six Sigma Quality Resources for Achieving Six Sigma Results.

ISO info,news,articles,princples,how it works website.

Frequently Asked Questions About ISO 9000 and Related Standards

Simply Quality is dedicated to helping organizations understand and implement the
ISO 9000 and ISO 9001 standards for quality management systems.

IT Controls ( Preventive, Detective, Corrective etc)

This article has information about management quality.

A list of resources for those exploring Software Quality Assurance.

Official NIST site for Malcolm Baldridge National Quality Award

A great page full of resources-you will find functions that found useful in testing, hacks for working around different types of bugs, a few nifty implementations of features that Segue did not include in the 4Test programming language, and a few bits of code which may not actually be useful for anything, but look interesting.

Excellent resource to understand ISO and international standards

Testing site

Get info on QAI Events and conferences. This site is for India.

A topical directory of management improvement related sites: Deming, Design of Experiments, Health Care, Six Sigma, SPC and more.

Information about Plan-Do-Check-Act,from problem-faced to problem-solved.

On this site you will find the pdf files for PCMM description. The official PCMM site.

The online resource for Performance,Load and Stress testing.This website contains an ever growing amount of resources for the aspiring and experienced Performance Tester.

Links to Q/A-related sites and resources

Latest QA Jobs at computerjobs.com

Web-based tool for management of test cases for software and hardware testing. Plan, edit, run, and report on your QA testing.

QAI CSTE & CSQA Certification Study Material

Basic info,FAQs,resources on SQA.

Basic info,FAQs,resources on SQA.

Quality Assurance & Models-General

Journey from ISO 9001 to SW CMM Level 5

QAI is the home of CSQA,CSTE and other certifications.

Quality Magazine that has the latest news and info

Quality Function Deployment (QFD)  -- This is one of the weak areas of CBOK and this article provides a lot of light and examples of QFD.

Read it once to clear QFD concepts.

Great articles on various quality Gurus

• A. Blanton Godfrey
• Armand Feigenbaum
• Bill Smith
• David Garvin
• Dorian Shainin
• Frank M. Gryna
• Genichi Taguchi
• Gopal K Kanji
• H. James Harrington
• Harold F. Dodge
• Jack Welch
• Jeffrey K. Liker
• Joseph Juran
• Kaoru Ishikawa
• Keki R Bhote
• Masaaki Imai
• Mohamed Zairi
• Myron Tribus
• Noriaki Kano
• Norman Bodek
• Philip Crosby
• Roderick A. Munro
• Shigeo Shingo
• Subir Chowdhury
• Taiichi Ohno
• Thomas Pyzdek
• W. Edwards Deming
• Walter A Shewhart
• William A.J. Golomski
• Yoshio Kondo

The Quality magazine.

ASQ is a good site for an intro on Quality.

Quality Management Software.

Great hints and tips page

This paper is a guide to implementing a LoadRunner based load-testing solution.

Information about SASQAG.

This is the 3rd part of the article. Its titled Primer is Software security testing. This article can help you in solving subjective questions on Security testing.

List of SEI Technical Papers.

Part of the Tutorials for Continuous Quality Improvement.

Six Sigma,Quality Assurance Online Certifications

Links to articles on using SilkTest

Info on Six Sigma,seminars,case studies,etc

An article archive on Quality and Six Sigma,with latest info.

Info Six Sigma conferences across the world.

Six Sigma Forums and Magazine

Six Sigma Tutorial, Six Sigma Training, Six Sigma eBooks, Six Sigma Portal-Six

Source for ready information on whats news,the people, products, and practices of corporate development.

Useful site to get free papers and links in various domains and channels,a discussion forum and links for various certifications,including CSQA.

This site lists the 20 best software engineering quality standards, and how to obtain them. It also carries the latest news on ISO/IEC 12207 and other related standards.

R.S. Pressman & Associates, Inc. has assembled over 1000 software engineering resources to help gather information on a variety of software engineering topics.
* The Software Process
* Software Engineering Practice
* Web Engineering
* Managing Software Projects
* Advanced Topics in Software Engineering
* Glossary, Checklists, Templates, Process Model, Tiny Tools
* Software Engineering Reference Library

Checkout the following articles on http://sqa.fyicenter.com/art/

AN INTEGRATED TEST ENVIRONMENT FOR DISTRIBUTED APPLICATIONS - Huey Der Chu and John E Dobson

Software Test Automation - M.N. Alam

Testing GUI Applications - Paul Gerrard

An Introduction to Scenario Testing - Cem Kaner,

Software Testing Best Practices - Ram Chillarege

It offers articles, best practices, methodologies, FAQ, guides, books, directories, and tools that are related software QA and testing. Popular materials include job interview FAQ, test plan samples, WinRunner FAQ, and more.

Welcome to the Software Quality Assurance (QA) and Testing Information Center. It offers articles, best practices, methodologies, FAQ, guides, books, directories, and tools that are related software QA and testing. Popular materials include job interview FAQ, test plan samples, WinRunner FAQ, and more.

Has a free trial of e-Test Suite.

500+ software QA testing tools, training courses, QA jobs, tester certification, testing glossary, white papers.  Open source and commercial tools: unit, functional, GUI, performance, regression, compatibility testing, bug tracking, test management.

Partnership between The University of Texas at Austin and the software and information systems organizations in Texas. Its mission is to inform and educate software producers and software users at the local, state and national levels about issues vital to the production and application of high-quality software

Info on groups,guides,organizations,conferences,etc.

Papers and presentations on Software Quality,downloadable pdfs.

This site has got some good articles on Quality and Testing. It is not easy to navigate to articles but the articles are very good and helpful

There are two Tools here eValid and Testworks. If you are considering testing tools then these are worth a look.

Only downloading and installing will teach you a lot about Testing.

Check out some great content on this site

Software Quality Page-A resource of info on software quality,testing,test planning,inspections,metrics and process improvement.

A comprehensive article on software testing metrics. See the various metrics you can use for testing. This should be a good source for most subjective question on Test Metrics

A platform to discuss a wide variety of topics related to software testing, Automated Testing Tools, Load and Performance Tools, Quality Engineering,as well as news group and Job oppurtunities, Training and downloads.

A fairly comprehensive glossary of Software Testing terms.

This site has a great collection of Articles on following topics

# Test Automation
# Test Tools
# Using Silk
# Testing Strategy
# Risk-Based Testing
# Reporting and Tracking Defects
# Code Coverage
# Exploratory Testing
# Software Testability
# Working with Developers
# Using Expect
# Notorious Bugs

And much more....An exhaustive list of sites,resourses and books related to software testing.

A Paper on Software Testing.

Quality publications, industry research and online services for the software development and testing professional

This 30-page article is an excellent source of information on software testing methods for various types of applications. Topics covered range from black-box testing to stress testing, from window application testing to web-based 3-tier application testing.

GUI Testing ChecklistA checklist to help testers check gui screens  Important Considerations for Test AutomationImportant considerations if you are thinking about implementing the "holy grail" of testing.  Sample Test Plan The Original sample Software Test Plan.  Test Plan FAQSome pointers on creating software test plans.  Test Project Setup ChecklistA sample tasklist of actions for preparing a software system test.  Article: Usability TestingSoftware Quality Assurance & Usability Testing: The role of User Testing in Software Quality Assurance.  Classification of Errors by Severity2 methods of classifying the severity of errors - a simple 3 level method, and a more comprehensive 5 level method.  What is Software Testing...?Why testing CANNOT ensure quality & What is the difference between testing, quality, quality assurance anyway?