Great article for benchmarking information. It has a good overview, benchmarking steps etc. That can be used for subjective answers/

A benchmarking study to learn how leading organizations define excellent customer service and achieve the high levels of service to new customers that lead to their retention. From APQC.

Link to the Contents of CBOK and suggested readings & reference materials. Try getting them from Library first .

This site describes the policies and procedures that you need to understand and use in order to seek certification within the information technology quality assurance field.Individuals are urged to visit this page throughout their application, examination, certification, and on-going recertification process to check on updated procedures and forms.

Precise inforamtion about tools, quality principles, CMM, etc. Pages created by Gregory Bowen.

Paper by V Kasi Viswanathan

This paper deals in-detail about the various costs-incurred that forms part of the total quality cost,  their importance, elements, representation and benefits. Determining and analyzing the quality
costs helps in overall process improvement and better decision-making. The various kinds of  metrics that are collected to ascertain the quality cost and relating the testing metrics in to cost
data are also discussed. Quality cost can be compared with the overall project cost or their share as percentage in profits. The Return On Investment on quality initiatives are derived by analyzing
the quality costs. Quality costing proves to be a quantitative way to determine the process maturity.

Guide for Salary Comparison in QA

List of current active CSQA certificants

CSQA Sample Question set with answers

CSQA Sample Questions bank with answers

Blog with CSQA study notes

List of current active CSTE certificants

Focused Performance is a web resource dedicated to enhancing the ability of individuals and organizations to achieve more of their goals by finding and unleashing hidden capabilities and wasted capacity in their current systems and by developing coherent strategies to grow those systems for the future.

Some articles of interest here maybe.
Beyond the Fishbone- Root Cause Analysis for Complex Systems

Free Book - Principles for Evaluating the Quality Attributes of a Software Architecture

eXample Consulting Group is pleased to announce the launch of a new "GLOBAL LEAN SIX SIGMA EXCELLENCE" online forum for the benefit of the professional community.

The core objectives of this forum are:
•    Link industry professionals, Six Sigma and Lean practitioners across the globe
•    Enable excellence aspirants to get appropriately initiated into Six Sigma
•    Enable practitioners to sharpen their process improvement competencies based on Six Sigma and associated frameworks

Informational Hotlist for Software Process Improvement,SQA,ISO 9000-3,SEI CMM,SPICE,etc

IT Controls ( Preventive, Detective, Corrective etc)

Get info on QAI Events and conferences. This site is for India.

Information about Plan-Do-Check-Act,from problem-faced to problem-solved.

Latest QA Jobs at computerjobs.com

QAI CSTE & CSQA Certification Study Material

QAI is the home of CSQA,CSTE and other certifications.

Quality Magazine that has the latest news and info

Quality Function Deployment (QFD)  -- This is one of the weak areas of CBOK and this article provides a lot of light and examples of QFD.

Read it once to clear QFD concepts.

The Quality magazine.

Information about SASQAG.

Info Six Sigma conferences across the world.

Source for ready information on whats news,the people, products, and practices of corporate development.

Useful site to get free papers and links in various domains and channels,a discussion forum and links for various certifications,including CSQA.

R.S. Pressman & Associates, Inc. has assembled over 1000 software engineering resources to help gather information on a variety of software engineering topics.
* The Software Process
* Software Engineering Practice
* Web Engineering
* Managing Software Projects
* Advanced Topics in Software Engineering
* Glossary, Checklists, Templates, Process Model, Tiny Tools
* Software Engineering Reference Library

Partnership between The University of Texas at Austin and the software and information systems organizations in Texas. Its mission is to inform and educate software producers and software users at the local, state and national levels about issues vital to the production and application of high-quality software

Info on groups,guides,organizations,conferences,etc.

A platform to discuss a wide variety of topics related to software testing, Automated Testing Tools, Load and Performance Tools, Quality Engineering,as well as news group and Job oppurtunities, Training and downloads.

Software testing know-how site

Quality, Assessments, Configuration Management, Education, Human Factors, ISO 9000, Measurement, Methodology, Risk Management, Security, Standards, Testing, Training

The information place for software test, management, and quality assurance professionals. Articles, papers, links, books, tools, forum StickyMinds is the information place for software test, management, and quality assurance professionals.

Manage People & Projects
Define Requirements
Design & Architecture
Development & Deployment
Test & Evaluation
Process Improvement
Measurement & Reporting
Configuration Management
Defect Tracking
Security

The PDCA Cycle-detailed discussion

A starting point for an IT professional looking towards understanding the qaulity principles and resources.