Preventive cost

phanirr's picture

hi,

What is the Difference between Preventive cost, Failure cost & Appraisal Cost,

what cost covers Creation of Help Desk.

 Which is the first stage where Testa data in a software life cycle generated?

Thanks

Raghuram 

xuntong4's picture
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Submitted by xuntong4 on May 17, 2012 - 5:16am.
admin's picture
Cost of Quality has 4 types

Cost of Quality has 4 types of costs associated with it:

  1. Prevention Costs - Costs incurred to prevent failure or QC costs (appraisal costs) or to keep it to minimum. Eg: Training, Improvement programs
  2. Appraisal costs - costs incurred to determine the degree of conformance to quality requirements. Eg: Testing, Reviews, Inspections.
  3. Internal failure costs - costs associated with defects found before the customer receives the product or service. Eg: Rework, Corrective actions, scrap
  4. External failure costs - costs associated with defects found after the customer receives the product or service. Eg: Complaints, Returned products, Lost reputation.

So help desk is clearly Failure cost or External Failure cost.

Submitted by admin on November 27, 2006 - 2:34pm.
phanirr's picture
Thanks for the

Thanks for the reply,

 

What stage of software life cycle is first Test Data is generated

Submitted by phanirr on November 27, 2006 - 3:03pm.
stella's picture
Let me answer this for

Let me answer this for you:

What stage of software life cycle is first Test Data is generated?

Requirement Analysis. 

 

Submitted by stella on November 28, 2006 - 2:04pm.
phanirr's picture
Thank you..

Thank you..

Submitted by phanirr on November 28, 2006 - 2:13pm.

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