Subjective Question on Customer Survey
Submitted by nbkala on January 23, 2007 - 5:19am.
Your organization produces general-purpose software products and sells to various outfits for use. You have been asked by your management to conduct a customer survey on the products sold. In preparing for the survey, you have found that there are 12 software products developed and sold to 150 customers. A help desk is available to assist customers during 9:00 A.M to 6 P.M. on weekdays. The help desk gets on an average 30 calls per day. The help desk informs that most of the calls relates to insufficient documentation and operational problems. Based on the above, prepare a Customer Survey Questionnaire
Has this question ever come in exam ?
Some obvious questions.
1. How easy was the documentation to read and understand.
2. Were you able to troubleshoot the problem from documentation.
3. What sections would you like to be added in documentation.
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Submitted by csqa on January 24, 2007 - 10:49pm.