QA, QC & Quality Gurus.

Driving Product Improvements through Customer Surveys: A Case Study

Quality Function Deployment (QFD)  -- This is one of the weak areas of CBOK and this article provides a lot of light and examples of QFD.

Read it once to clear QFD concepts.

Checkout the following articles on http://sqa.fyicenter.com/art/

AN INTEGRATED TEST ENVIRONMENT FOR DISTRIBUTED APPLICATIONS - Huey Der Chu and John E Dobson

Software Test Automation - M.N. Alam

Testing GUI Applications - Paul Gerrard

An Introduction to Scenario Testing - Cem Kaner,

Software Testing Best Practices - Ram Chillarege

Great articles on various quality Gurus

• A. Blanton Godfrey
• Armand Feigenbaum
• Bill Smith
• David Garvin
• Dorian Shainin
• Frank M. Gryna
• Genichi Taguchi
• Gopal K Kanji
• H. James Harrington
• Harold F. Dodge
• Jack Welch
• Jeffrey K. Liker
• Joseph Juran
• Kaoru Ishikawa
• Keki R Bhote
• Masaaki Imai
• Mohamed Zairi
• Myron Tribus
• Noriaki Kano
• Norman Bodek
• Philip Crosby
• Roderick A. Munro
• Shigeo Shingo
• Subir Chowdhury
• Taiichi Ohno
• Thomas Pyzdek
• W. Edwards Deming
• Walter A Shewhart
• William A.J. Golomski
• Yoshio Kondo