QA, QC & Quality Gurus.

Quality Assurance & Quality Control, Quality Gurus ( Deming, Crosby, Juran) and Philosophies


Driving Product Improvements through Customer Surveys: A Case Study


Uliyana Markova

Quality Function Deployment (QFD)  -- This is one of the weak areas of CBOK and this article provides a lot of light and examples of QFD.

 

Read it once to clear QFD concepts.

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