General Links, Quality Concepts

eXample Consulting Group is pleased to announce the launch of a new "GLOBAL LEAN SIX SIGMA EXCELLENCE" online forum for the benefit of the professional community.

The core objectives of this forum are:
•    Link industry professionals, Six Sigma and Lean practitioners across the globe
•    Enable excellence aspirants to get appropriately initiated into Six Sigma
•    Enable practitioners to sharpen their process improvement competencies based on Six Sigma and associated frameworks

CSQA Sample Question set with answers

CSQA Sample Questions bank with answers

IT Controls ( Preventive, Detective, Corrective etc)

A benchmarking study to learn how leading organizations define excellent customer service and achieve the high levels of service to new customers that lead to their retention. From APQC.

Great article for benchmarking information. It has a good overview, benchmarking steps etc. That can be used for subjective answers/

Quality Function Deployment (QFD)  -- This is one of the weak areas of CBOK and this article provides a lot of light and examples of QFD.

Read it once to clear QFD concepts.

Paper by V Kasi Viswanathan

This paper deals in-detail about the various costs-incurred that forms part of the total quality cost,  their importance, elements, representation and benefits. Determining and analyzing the quality
costs helps in overall process improvement and better decision-making. The various kinds of  metrics that are collected to ascertain the quality cost and relating the testing metrics in to cost
data are also discussed. Quality cost can be compared with the overall project cost or their share as percentage in profits. The Return On Investment on quality initiatives are derived by analyzing
the quality costs. Quality costing proves to be a quantitative way to determine the process maturity.

Free Book - Principles for Evaluating the Quality Attributes of a Software Architecture

Link to the Contents of CBOK and suggested readings & reference materials. Try getting them from Library first .